FAQ

Hollow & Scale FAQ

Where do you ship?

Our current shipping setup is focused on United States addresses. Available destinations and shipping options are shown at checkout.

How much is shipping?

Shipping rates and any free-shipping threshold are shown at checkout before payment. We do not promise a rate that is not displayed for your address.

How long does processing take?

Orders usually take 2-5 business days to process before dispatch.

How long does delivery take?

Delivery estimates are shown at checkout and are not guarantees. Carrier delays, customs, weather, service interruptions, or address issues may affect delivery.

Will I receive tracking?

Tracking information is provided when available. Updates may take several business days after dispatch to appear.

Can items in one order arrive separately?

Yes. Products may be fulfilled from different locations and can arrive in separate packages.

Can I change or cancel an order?

Contact hello@hollowandscale.com as soon as possible. We cannot guarantee changes after fulfillment begins.

What if my item arrives damaged, defective, incorrect, or missing?

Contact us within 7 days of delivery with your order number and clear photos or video where possible. We may offer a replacement, reshipment, or refund after review.

Can I return an item?

Return requests may be made within 30 days after delivery for unused items in original condition and packaging. Contact us before sending anything back. See our Returns & Refunds Policy.

How do I contact you?

Email hello@hollowandscale.com. Include your order number and the checkout email for order support. We aim to reply within 1-2 business days.